Case Study
BSU Optimizes Registration for a Seamless Student Experience
Overview
Bridgewater State
University (BSU) is the
10th largest higher
education institution in
Massachusetts, with
11,000 students and
more than 90 areas of
study.
As one of its core
values, BSU puts a
strong emphasis on
being responsive to
student needs – from
small class size and an
outstanding faculty to a
smooth registration
experience and
systems that are ready
to handle heavy usage
load around the clock.
Challenges
1.Ensure a timely student registration process with no performance delays
2. Achieve a high level of confidence that expected registration loads can be adequately handled by its Ellucian Banner registration system
3. Perfrom stress tests that accurately replicate student registration scenarios
2. Achieve a high level of confidence that expected registration loads can be adequately handled by its Ellucian Banner registration system
3. Perfrom stress tests that accurately replicate student registration scenarios
Solution
To support their new and rigorous approach to performance testing, the team
at BSU looked for a partner that could not only provide best-in-class tools but
also help in establishing the appropriate processes and best practices to
ensure the highest level of preparedness.
“RadView was the clear winner. They are not just an Ellucian partner but also the performance tester of choice for Ellucian R&D and services teams, and really stepped up to provide the professional services support we needed,” stated Steven Zuromski, associate vice president of IT for BSU. “In addition, WebLOAD not only mimics actual volumes and scenarios, it has so much additional functionality for future planning that I sleep soundly at night knowing we will be prepared for future registrations.”
To emulate a realistic user load, the BSU team has analyzed past registration scenarios and recreated them as test cases in WebLOAD. Because different classes register at different times, separate tests were performed for grad students, seniors, juniors, sophomores, and freshmen.
Thanks to WebLOAD’s advanced correlation and parametrization capabilities, they were then able to insert real user data and validate it to ensure the tests reelected what real registrations would look like.
One of the key transformations made by BSU was establishing a process of testing early and often. Instead of the quarterly tests they used to perform, they now run load tests after every change to the system.
“Any application upgrade or even database parameter change can impact performance. Now we can catch any issues immediately after a change is introduced rather than wait for the next quarterly scan,” explained Zuromski.
“RadView was the clear winner. They are not just an Ellucian partner but also the performance tester of choice for Ellucian R&D and services teams, and really stepped up to provide the professional services support we needed,” stated Steven Zuromski, associate vice president of IT for BSU. “In addition, WebLOAD not only mimics actual volumes and scenarios, it has so much additional functionality for future planning that I sleep soundly at night knowing we will be prepared for future registrations.”
To emulate a realistic user load, the BSU team has analyzed past registration scenarios and recreated them as test cases in WebLOAD. Because different classes register at different times, separate tests were performed for grad students, seniors, juniors, sophomores, and freshmen.
Thanks to WebLOAD’s advanced correlation and parametrization capabilities, they were then able to insert real user data and validate it to ensure the tests reelected what real registrations would look like.
One of the key transformations made by BSU was establishing a process of testing early and often. Instead of the quarterly tests they used to perform, they now run load tests after every change to the system.
“Any application upgrade or even database parameter change can impact performance. Now we can catch any issues immediately after a change is introduced rather than wait for the next quarterly scan,” explained Zuromski.
Implementation
Using WebLOAD with unlimited scans and 1,000 virtual users, BSU was able
to establish a strong baseline for future registration performance. Even while
the tests were still running, the team was able to look at the results and feed
them back to the technical teams.
“It was amazing to see what we could accomplish with WebLOAD.
There is more data than I could imagine, and we have only scratched the surface of what we can do with the WebLOAD analytics,” said Linda McNeilly, system analyst for BSU, who is now the technical lead for the load testing process. BSU used their registration issue to strengthen their technology and processes. They not only have the technical components prepared for registration, but also the contingency plans in place with pre-assigned staff roles and pre-approved communications to handle any future issues.
WebLOAD is a critical component of BSU’s technology roadmap moving forward. As they continue laying the foundation for upgrades to Banner 9 and consider adding Oracle Database Appliances at their main location and colocation facilities, they will use WebLOAD to test the system after every upgrade and before every registration.
Throughout the process, the RadView support staff was on hand to help the BSU team. “Having the professional support services made all the difference,” said Zuromski. “We are now confident that we not only have the software to ensure a flawless registration, but also the training and best processes to ensure our future registrations are flawless.”
There is more data than I could imagine, and we have only scratched the surface of what we can do with the WebLOAD analytics,” said Linda McNeilly, system analyst for BSU, who is now the technical lead for the load testing process. BSU used their registration issue to strengthen their technology and processes. They not only have the technical components prepared for registration, but also the contingency plans in place with pre-assigned staff roles and pre-approved communications to handle any future issues.
WebLOAD is a critical component of BSU’s technology roadmap moving forward. As they continue laying the foundation for upgrades to Banner 9 and consider adding Oracle Database Appliances at their main location and colocation facilities, they will use WebLOAD to test the system after every upgrade and before every registration.
Throughout the process, the RadView support staff was on hand to help the BSU team. “Having the professional support services made all the difference,” said Zuromski. “We are now confident that we not only have the software to ensure a flawless registration, but also the training and best processes to ensure our future registrations are flawless.”
User Feedback
Steven Zuromski, Associate Vice President of IT, Bridgewater State University, praised WebLOAD’s capabilities:
WebLOAD not only mimics actual volumes and scenarios, it has so much additional functionality for future planning... I sleep soundly at night knowing we will be prepared for future registrations.”
Industry
Education
Business Type
Enterprise
Country
USA
