Years, ago you bought a performance testing tool. Or maybe you inherited it when you started a new job. Every time you use your performance testing tool, something seems off. You’re not quite sure what bothers you more – the technical aspects or the poor support that you’re paying too much for.
Sign #1 – Your Maintenance Fees are Out of Control
Sometimes, what was once a good deal is a slippery slope to out of control maintenance fees. Maintenance fees are pure profit for your performance testing vendor. Here is an honest breakdown of performance testing fees:
Software License Gouging
Have you ever gone to a store to buy something for a hobby – say a guitar, boating or skiing – and the salesperson reads off a list of features that you can’t pronounce? At the end, he delivers a quote that is hard to swallow.
Performance testing is just like any other product or service – you want to find the sweet spot. Here at RadView, we are confident that WebLOAD is the sweet spot of performance testing. Our R&D team is focused on adding what we call the “essentials and more features” that you need, and not obscure features that end up being used by less than 1% of our customers.
You Need More Virtual User Licenses
Years ago, you had a set number of virtual user licenses. In today’s agile DevOps environment, you need flexibility that your current performance testing maintenance contract doesn’t cover.
A good performance testing maintenance contract should be flexible. Is yours?
Sign #2 – Neverending Manual Adjustments
This is the part of performance testing that you absolutely detest. You wish you could count to 10 and have the manual adjustments go away. They won’t. You’re right – there should be a limit to how much time you invest in manual adjustments.
A classic example is in test scenario maintenance. If your performance testing tool doesn’t extract .js or .css files, you could be wasting precious time. Your performance testing tool should have an intuitive GUI that works for you – and not the other way around.
Are you spending too much time manually adjusting correlation parameters? If so, the time has come to re-evaluate your performance testing tool.
Sign #3 – Technical Support Ain’t What It Used To Be
During the first year with your current performance testing tool, you received excellent technical support. Since then, it’s been a “long goodbye”. Ask yourself these questions:
- Does your performance testing vendor help you when you need it?
- How long do you wait on the phone or in chat for answers?
- Does every question pass through a first-level support team that doesn’t seem to know much?
Finally, ask yourself this question:
Would I let another company get away with this level of technical support?
Wait! We’re not done yet. There are two more critical signs that the time has come to re-evaluation your performance testing tool.
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